FAQ

AHC Insurance Plan Registration Services

1) Why is Alberta Health and Wellness providing registration services through registry offices?

2) Where exactly can I go?

3) Can I still go to the downtown Alberta Health and Wellness office in Edmonton/Calgary?

4) What AHCIP services are offered at the Alberta registry offices?

5) Will I have to pay a fee at the registry office for any of the AHCIP registration services I use?

6) Can a registry agent provide me with an Alberta Personal Health Card?

7) Since registration services will now be available through Alberta registry offices, does this mean I have to re-register for the AHCIP?

8) Is my personal medical information accessible to the registry staff?

9) How secure is my personal information at the Alberta registry offices?

10) I make payments for my Blue Cross non-group coverage through the Alberta Health and Wellness front counter in Calgary/Edmonton. Does this mean I can make payments at Alberta registry offices?

11) I still owe premiums for my AHCIP coverage. Can I make payments for these arrears at the registry offices?

12) Why use Alberta registry offices?

13) Do I have to go through an Alberta registry office for these services or are there other options?

14) Can I still submit changes to my personal information through my employer?

1) Why is Alberta Health and Wellness providing registration services through registry offices?    Back to top

Expanding to registry offices throughout the province creates easy and convenient access for Albertans to register for the Alberta Health Care Insurance Plan (AHCIP) or make changes to their information. Accurate registration information is vital to ensure only eligible residents receive publicly funded health services.



2) Where exactly can I go?    Back to top

Visit any Alberta registry office. Service at AMA locations requires AMA membership. The independent registry agent scan provide service to all Albertans.



3) Can I still go to the downtown Alberta Health and Wellness office in Edmonton/Calgary?    Back to top

No. Front counter access for the public in Edmonton and in Calgary was closed as of March 31, 2009.



4) What AHCIP services are offered at the Alberta registry offices?    Back to top

Residents of Alberta can apply for coverage with the AHCIP and make changes to their registration information. This includes changes of name, address, marital status and adding or removing coverage for a dependant. The registry offices will also provide AHCIP forms to apply for Alberta Blue Cross Non-group coverage, Premium Assistance and Pre-authorized Payment Plan for Non-group coverage.



5) Will I have to pay a fee at the registry office for any of the AHCIP registration services I use?    Back to top

No. Alberta registry offices will provide AHCIP registration services at no charge.



6) Can a registry agent provide me with an Alberta Personal Health Card?    Back to top

No. Registry agents can process the application for AHCIP coverage and generate a request for a card. All cards are mailed directly to Albertans from Alberta Health and Wellness.



7) Since registration services will now be available through Alberta registry offices, does this mean I have to re-register for the AHCIP?    Back to top

No. If you have already registered for AHCIP coverage, you do not need to re-apply. Please advise if you have changes of name, address, marital status or adding or removing coverage for a dependant.



8) Is my personal medical information accessible to the registry staff?    Back to top

No. The staff at Alberta registry offices will not have access to any medical information, including medical records. The registry staff will only have access to information as it pertains to registration (i.e., name, address and dependants).



9) How secure is my personal information at the Alberta registry offices?    Back to top

Your personal information is safe. Registry agents are subject to strict legislative, contractual and policy requirements in regards to protecting the security of and release of Albertan's information.



10) I make payments for my Blue Cross non-group coverage through the Alberta Health and Wellness front counter in Calgary/Edmonton. Does this mean I can make payments at Alberta registry offices?    Back to top

No. Alberta registry offices cannot accept payment for your Blue Cross non-group coverage. Payments can be made by mail to PO Box 2411, Postal Station M, Calgary, AB T2P 4B4. Do not send cash in the mail. Payment can also be made through chartered banks and most other Canadian financial institutions.



11) I still owe premiums for my AHCIP coverage. Can I make payments for these arrears at the registry offices?    Back to top

No. Alberta registry offices cannot accept payment for your AHCIP arrears. See question 10 for payment information.



12) Why use Alberta registry offices?    Back to top

It provides one point of contact for many Albertans. For instance, when Albertans complete or make changes to their motor vehicle registration at one of these offices, they can also register or make changes to their AHCIP coverage.



13) Do I have to go through an Alberta registry office for these services or are there other options?    Back to top

In addition to registry offices, Albertans can still register for AHCIP coverage by mail or make changes to registration information by:

Telephone: 780-427-1432 (Edmonton)
Toll-free in Alberta, dial 310-0000 then 780-427-1432

Fax: 780-422-0102 (Edmonton)

Mail: Alberta Health and Wellness
PO Box 1360, Station Main
Edmonton, AB T5J 2N3 


14) Can I still submit changes to my personal information through my employer?    Back to top

No. Please visit a registry office or submit changes directly to Alberta Health and Wellness.